Business Architect

A professional who bridges the gap between business and IT by guiding the development of business applications using Citizen Development methodologies that align with business goals.

Citizen Developer

Business user with little to no formal IT training but has expertise in the business process.


Citizen Development

The process of creating business applications by non-technical users using software development platforms that simplify the coding process and require minimal programming skills.

Community Manager

A Community Manager is responsible for managing and facilitating the collaboration and communication among Citizen Development practitioners, CD sponsors, CD strategists, and other stakeholders. They may organize events, webinars, and training sessions to promote knowledge sharing and engagement within the Citizen Development community.

Community of Practice

A Community of Practice (CoP) is a group of CD Practitioners who collaborate to share best practices, troubleshoot problems, and develop new skills. This is a less formal team governance structure than a Competency Center.

Competency Center

A Competency Center is a centralized team within an organization that provides support, training, and resources to CD practitioners. The Competency Center may offer coaching, training, and certification programs to ensure that CD practitioners have the necessary skills to create effective and secure applications using low-code or no-code development platforms.



LCAP/ Low-Code Application Platform

Low Code/No Code (LCNC) is a software development approach that enables the creation of business applications using visual interfaces, pre-built components, and drag-and-drop functionality instead of traditional coding methods.

Operating Model

The framework of policies, processes, and procedures that an organization establishes to enable and govern Citizen Development activities. This framework should provide guidance on how Citizen Development projects should be initiated, developed, tested, and deployed, as well as how to manage risks and ensure compliance with relevant regulations and standards.


A CD Practitioner is an individual who uses low-code or no-code development platforms to create business applications, automate processes, and solve business problems. They may be business users, subject matter experts, or IT professionals who are proficient in using these platforms to create applications without extensive coding skills.

Process Governance

The set of policies, procedures, and controls that an organization establishes to ensure that Citizen Development activities are executed in a consistent and controlled manner. This includes defining and enforcing standards for application development, testing, and deployment, as well as providing oversight and guidance to Citizen Developers to ensure that applications are built in accordance with the organization’s IT strategy and goals.

Shadow IT

Shadow IT refers to the practice of employees using unauthorized software or applications within an organization. This may include anything from using unsanctioned software to storing data in unmonitored locations.


A professional who defines and executes a strategic vision for Citizen Development that includes governance, performance metrics, and growth targets to support the organization’s business objectives.